Contact
Where to find our kitchen and bathroom showroom:
HTS Studios Ltd.
Unit 2B
Herald Industrial Estate
Hedge End
SO30 2JW
Call:01489 782 333
Email: sales@htsstudios.com
HTS STUDIOS LTD is a company registered in England and
Wales. Registered number: 03172365. Registered office: 9 Stratfield Park, E
lettra, Avenue, Waterlooville, Hampshire, PO7 7XN
Contact us
CONTACT US
Come visit us
Complaints Policy
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints
procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
As a customer you have access to an Alternative Dispute Resolution Service (ADR) for complaint handling. This service can be used by yourself if you have exhausted our complaint handling process and feel you have reached a position of deadlock.
Our Procedure
Either call us on
01489 782333
Or write to us at
Unit 2B Herald Industrial Estate, Hedge End, Southampton SO30 2JW
(please request proof of receipt if posting)
Or email us sales@htsstudios.com
We aim to respond within 30 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
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